How to add a custom domain for your Review form

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By Stuart Marshall

updated about 2 months ago

How to add a custom domain for your Review form

Custom domains are available on our Pro plan

A guide to creating a custom domain (CNAME) to host your form on your own website

Review forms can be easily and securely hosted on your own domain. Each property can have its own subdomain.

Head to Property settings → Custom domain (make sure you’ve selected the correct property from the dropdown). 


Add the subdomain you’d like to use, eg. feedback.yourwebsite.com.

You’ll then need to add two DNS records to your hosting provider, both of the type CNAME.

The first record will appear straight away, while the second one relies upon the first having been set to ACTIVE.   Once you’ve added the first record, allow it to propagate or force a DNS refresh. Then head back to Word Up. Once record one is ACTIVE, record two will appear.

Note: If you are using Cloudflare make sure the Proxy Status is 'DNS only' (as opposed to 'Proxied').

Add the second record and again allow it to propagate the Internet — this may take up to 24 hours.

Once complete, your Review form will be available at a secure site such as subdomain.yourwebsite.com.

Here’s our example: https://feedback.word-up.reviews

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