Capturing / Importing testimonials
How to set up your Review Form
Review Forms are customer-facing testimonial capture forms. These can be sent to your customers using our SuperLinks or linked to in any other way. Each property in Word Up has its own Review Form(s). This guide will take you through the steps...
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updated 30 days ago
Create your first SuperLink
SuperLinks are used to send customers to your Review Forms (testimonial capture form) and pre-fill it with dynamically generated customer data. This guide tells you how it all works. To create a new SuperLink, head to the SuperLinks page and...
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updated 30 days ago
How to add a custom domain for your Review form
How to add a custom domain for your Review form Custom domains are available on our Pro plan A guide to creating a custom domain (CNAME) to host your form on your own website Review forms can be easily and securely hosted on your own domain. Each...
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updated 30 days ago
Import testimonials from Facebook Pages
Importing existing testimonials into Word Up couldn't be easier. A powerful way of doing that is via an integration with Facebook Pages. This guide talks you through how it works. Firstly, head to Import from a Facebook Page . You can reach this...
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updated 29 days ago
Import testimonials from Google My Business
Importing existing testimonials into Word Up couldn't be easier. A powerful way of doing that is via an integration with Google My Business. This guide talks you through how it works. Firstly, head to Import from a Google My Business . You can...
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updated 29 days ago
Import testimonials from a CSV file
Importing existing testimonials into Word Up couldn't be easier. A powerful way of doing that is via a CSV file. This guide talks you through how it works. Firstly, head to Import from a CSV file . You can reach this page by clicking on the "Add...
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updated 29 days ago
Managing testimonials
Manage incoming testimonials
Word Up provides a simple but powerful dashboard for monitoring your incoming testimonials. This guide discusses how it all works. Firstly, head to the testimonials page . All new testimonials will appear at the top of your list until they've...
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updated 30 days ago
Testimonial Rules for Automated Approval & Rejection
Testimonials: Automation Rules The Automation Rules page in Word Up enables you to choose which testimonials are automatically accepted and displayed, left inactive (waiting for your action), or rejected (shows as inactive in the testimonials...
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updated 30 days ago
How to set up testimonial tags
Testimonial tags are a great way to organize your reviews into meaningful groups, in order to display them in the right place, at the right time. To get started, head to the testimonial tags page . From there you can create a new tag: Tags in...
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updated 30 days ago
Displaying / Sharing testimonials
Set up your first widget
Widgets are used to display testimonials collected by Word Up on your website. This guide talks you through how to set up your first one. Begin by heading to the Add new widget page. Add a name for your widget and choose a widget type. The...
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updated 24 days ago
Embed a testimonial widget
Firstly, be sure that you've added the global tracking code to your website and it is active. Once you've created your widget, you are taken to the Embed widget screen. To embed an already created widget, head to the Widgets section and click...
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updated 30 days ago
Carousel widget settings
When setting up a multiple testimonials widget , you have a range of settings for the carousel layout: Max number of testimonials Set how many slides will appear in the carousel. Adaptive height When set, the widget's height will adjust to the...
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updated 30 days ago
Grid widget settings
When setting up a multiple testimonials widget , you have a range of settings for the grid layout: Columns and rows Choose how many testimonials you'd like to display in your grid by specifying a number of columns and rows. The grid will be fully...
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updated 30 days ago
Multiple testimonials widget settings
When you create a new widget and choose a multiple widget type, you can specify the following settings: Testimonial source You can select either "Recent feedback" or "Chosen by you". Recent feedback will pull through your latest testimonials,...
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updated 30 days ago
Single testimonial widget settings
When you create a new widget and choose a single widget type, you can specify the following settings: Search for testimonial Here is where you select the testimonial you'd like to display. Search for the testimonial using the customer's name or...
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updated 30 days ago
Set up your Wall of Love
Wall of Love is a premium feature in Word Up that allows you to automatically create a beautiful, infinitely loading page that displays all of your testimonials. This guide will teach you how to set it all up. Firstly, head to the Wall of Love...
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updated 30 days ago
Set up FOMO Popups
FOMO Popups are a powerful, premium feature of Word Up that allows you to display timely social proof as notifications on your website. They are great for increasing conversions with the fear of missing out (FOMO) factor. This guide instructs you...
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updated 30 days ago
General
How to install the Word Up global tracking code
In order for Word Up widgets, FOMO popups and Wall of Love pages to display, you need to install the global tracking code. Please note that the tracking code is unique to each property. To do that, head to Property Settings . Here you'll see the...
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updated 30 days ago
How do I add widgets to my RapidWeaver site?
Using the Word Up widgets, Wall of love, FOMO popups within RapidWeaver is very easy. Add the global code Firstly, you need to add the Global tracking code . In RapidWeaver, you can do this either at the project level or page level. If you want...
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updated 29 days ago
How do I install Word Up on a Shopify store?
Adding Word Up widgets to Shopify is very easy and done in two steps: Step 1: Global tracking code On your Shopify dashboard, head down to "Themes" on the left menu. When there, find your current theme, click the "Actions" dropdown and select...
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updated 29 days ago
How do I embed widgets on WordPress?
Adding Word Up widgets to WordPress is very easy and done in two steps: Step 1: Global tracking code On WordPress, go to Appearance > Editor and you'll see the files for your theme. Locate the " Theme Header (header.php) " file and then paste...
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updated 30 days ago
Can I publish reviews directly to Google/Facebook?
It's not technically possible to use the Word Up feedback form and also post a review directly on a user's behalf using Google/Facebook APIs. Instead, there are 2 options: Option 1 After submitting their Word Up review the customer can be shown a...
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updated 27 days ago
How do you measure usage?
Usage in Word Up is measured by the following metrics: Visitors (MAUs) A visitor is classed as a monthly active user across all properties. It does not take into account page views. Testimonial/review submissions New testimonials across all...
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updated 30 days ago
What are widgets in Word Up?
Widgets are used to display testimonials and reviews collected in Word Up on your website(s). They can be fully customised to suit your brand and are easily added to any site with a single line of code.
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updated 30 days ago
What is a Review Form?
Review Forms are used to capture testimonials from your customers. They can be fully customised to suit your brand, pre-filled with customer data using SuperLinks and are loaded with powerful features, such as: SmartAvatars Allow users to add...
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updated 30 days ago
What are SuperLinks?
SuperLinks are a powerful way to send customers to your Review Forms (customer-facing testimonial capture form), pre-filling it with any information you already hold on them. They work by parsing data into a special link that can be used either...
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updated 30 days ago
Can I add structured data?
Structured data allows for you to set up some review information to be made available and displayed in the likes of a Google search. Structured data will work best for certain types of review (more information about this is available within the...
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updated 29 days ago
Troubleshooting
My testimonials aren't visible on my website
For testimonials to display on your website, the following things must happen: You must install the global tracking code and the status must be ACTIVE . Find out more here . You must activate a widget by installing its embed code. Find out more ...
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updated 30 days ago
Checklist for Google My Business import issues
If you are unable to import reviews from Google My Business, it could be due to a number of factors. We understand it can be frustrating when things don't work. As import in Word Up depends on external services and accounts, we need to ensure...
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updated 30 days ago
My testimonials aren't displaying properly
If your testimonials are showing up with strange formatting on your website, it's likely to be a CSS issue: The text looks strange Word Up widgets automatically inherit styles from your website. However, in certain situations and with some website...
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